bed delivered and setup last night feels comfy and really good quality. Second time i have dealt with Bedstar and no issues at all
New bed for my son and we both love it. Easy to put together and fits the room perfectly. no problems and turned up in delivery slot
Rubbish Service - ordered on a next day delivery, they failed to fulfil order... then quote 7 - 14 days to give my money back... Give these a miss!! Also - clearly paying for reviews to bump their rating... who orders a bed and comments on website usability???
Don't waist your time. Couldn't deliver when I needed which isn't so much of an issue . Requested a refund to which is had no response. When I finally got through on the phone 3 HOURS later I got told there's plenty of customers we will get to your email when we do. Weren't able to deal with anything on the phone had to be through email .So if email ls that important why is no one manning it at the weekend ? Will not ever use again .attitude is appalling Side note also. Don't ask to speak to a manager to make a complaint as the manager does not talk to customers. Seems a bit odd
I'm sure once the entire bed is delivered it will be fine, however, the delivery company and relationship between Bedstar and Panther is awful.Headboard and one part of the base were delivered late yesterday, the delivery guys stated the missing base had been scanned in at the depot but not loaded onto the van. As it was delivered over an hour late the Bedstar offices had shut so I email both Panther and Bedstar. Bedstar call me just after they open today to say it cannot be delivered today because all the vans have been loaded (with what, who knows) and left for the day. Request a 9am or 4pm delivery time for tomorrow and say its not possible as it's an all day slot. Request it's booked for tomorrow and if I'm in I'm in, if not they'll have to come back. I'm told if it's a failed delivery (like Panther failed to deliver the entire order yesterday!) I'll be charged 25. Eventually I agree so there's at least a possibility of having the bed soon. Because of where we live I am expecting it to be delivered early evening tomorrow, obviously outside of any stated time (whatever outside of "all day" is). I have not paid Panther to deliver my goods, I do not have a contractual agreement with them. Bedstar really need to get Panther in line, after all they are the customer and Panther are falling well short. For the sake of your sanity, avoid Bedstar and take your well earned money elsewhere to more professional companies who value their customers and stand up for them with THEIR suppliers.EDIT: When the remaining base was finally delivered we unpacked the bases. One of the bases had orange pen marks on it, the other had blue staining. The pistons for lifting the base on one of the items were defective and would not stay closed. We've not yet unpacked the headboard as we are waiting on a solution from Bedstar.The fun continues.
Bedstar | Beds | Mattresses | Headboards is a UK Furniture Store based in Knaresborough, Yorkshire and the Humber. Bedstar | Beds | Mattresses | Headboards is located at Woodwards Showroom, 98 High Street, Knaresborough HG5 0HN, UK.
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